Last Updated: May 29, 2026
Shipping Policy
This Shipping Policy explains how OP-TIDE processes orders, handles shipping, provides tracking information, and manages shipment-related inquiries. By placing an order through OP-TIDE, you agree to the shipping terms outlined below.
1. Order Processing
Orders are processed after payment has been successfully received and verified. Processing times may vary depending on product availability, order volume, weekends, holidays, and operational requirements.
Orders are generally processed in the order they are received. Delays may occur during periods of high demand or unforeseen circumstances.
2. Shipping Methods & Rates
Shipping options and applicable rates are displayed during checkout. Available shipping methods may vary depending on the destination and carrier availability.
Promotional shipping offers, including free shipping, may be provided from time to time and will be clearly indicated on the website when available.
3. Tracking Information
Once an order has been shipped, tracking information may be provided by email or through your account dashboard when available.
Tracking updates are supplied directly by the shipping carrier and may take time to appear after shipment confirmation.
4. Delivery Timeframes
Estimated delivery times depend on the shipping method selected, destination, carrier operations, customs processing, weather conditions, and other external factors.
OP-TIDE cannot guarantee exact delivery dates once a shipment has been transferred to the carrier.
5. Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information is accurate and complete at the time of purchase.
OP-TIDE is not responsible for delays, returned shipments, failed deliveries, or lost packages resulting from incorrect or incomplete address information provided by the customer.
6. Lost, Delayed, or Damaged Shipments
If your shipment appears delayed, damaged, or lost during transit, please contact our support team with your order number and tracking details.
We will work with the shipping carrier to investigate the issue and determine whether a resolution is available based on the carrier's findings.
7. International Shipping
International shipping availability may vary by destination. Customers are responsible for understanding and complying with all import laws, customs regulations, taxes, duties, and restrictions applicable within their country.
OP-TIDE is not responsible for delays caused by customs inspections, import procedures, or government regulations.
8. Shipping Restrictions
OP-TIDE reserves the right to restrict, refuse, or cancel shipments to certain locations due to legal requirements, carrier limitations, operational concerns, or other circumstances beyond our control.
9. Policy Updates
OP-TIDE reserves the right to update or modify this Shipping Policy at any time.
Any changes will be posted on this page together with the updated revision date. Continued use of the website constitutes acceptance of any revised shipping terms.
