Refund & Returns Policy

Overview

Because of the nature of research materials, all sales are final and products cannot be returned once shipped. When an order arrives damaged, incorrect or does not arrive at all, OPtide reviews the case and offers a replacement, a reshipment or a refund.

Order Cancellations

An order can be cancelled by contacting OPtide before it is dispatched. If the cancellation is accepted, the payment is refunded in full. Once an order has been dispatched, it can no longer be cancelled or changed.

Unpaid orders are cancelled automatically when the payment window closes.

Damaged or Incorrect Orders

An order that arrives damaged, or with the wrong items, must be reported within 48 hours of delivery. Please include:

• The order number
• A photo of the shipping label
• Photos of the package as it arrived
• Clear photos of the affected items

After review, OPtide sends a replacement or offers another solution.

Lost Parcels

If a parcel appears lost, OPtide reviews the tracking details with the courier. If the courier confirms the parcel as lost, OPtide reships the order. Courier delays alone do not qualify for a refund or compensation.

Not Eligible

The following cannot be refunded, returned or exchanged:

• Opened or altered products
• Products not stored as directed after delivery
• Orders sent to an incorrect address provided at checkout
• Change of mind

Refunds

OPtide does not offer routine refunds. When a refund is approved, it is made to the original payment method. Processing time depends on the payment provider.

Contacting Support

For any order issue, send the full name, order number, a short description and any photos to:

Email: hello@op-tide.com
WhatsApp: +62 821 6313 189

Changes to This Policy

OPtide may update this policy at any time. Changes are posted on this page together with the new revision date.