Shipping Policy

Delivery Area

OPtide delivers within Indonesia only. International shipping is not available at this time.

Warehouses

Stock is held in two warehouses, one in Bali and one in Jakarta. Each order ships from the warehouse closest to the delivery address.

Delivery Options

The options available for each address are shown at checkout:

• Instant: same-day delivery in selected areas near each warehouse
• Next-day: overnight delivery in the main service areas
• Regular: standard delivery for areas outside next-day coverage

Several couriers are offered, so a preferred service can be chosen at checkout.

Dispatch Times

Orders are dispatched once payment is confirmed.

• Instant: dispatched daily at 10:00, 13:00, 16:00 and 19:00, local time at the shipping warehouse. Each slot closes one hour before it runs.
• Next-day and regular: orders paid before 10:00 are dispatched the same day. Later orders are dispatched the following day.

Dispatch times may differ on public holidays.

Shipping Costs

Shipping is free on every order over Rp500.000, for every delivery option. This covers every compound order. For smaller orders, the shipping cost is shown at checkout before payment.

Tracking

Every order receives a tracking link by WhatsApp or email once it has been shipped. Tracking updates come from the courier and may take a few hours to appear. An order is marked as completed automatically once the courier confirms delivery.

Delivery Address

The customer is responsible for a complete and correct delivery address and phone number. OPtide is not responsible for delays, failed deliveries or lost parcels caused by incorrect details. Address changes must be requested before the order is dispatched.

Delays

Delivery times are estimates. Once a parcel is with the courier, delays caused by weather, high volume or other events outside the control of OPtide can occur.

Lost or Damaged Parcels

A parcel that arrives damaged must be reported within 48 hours of delivery, with photos of the package and its contents. If a parcel appears lost, OPtide reviews the tracking with the courier. Resolutions are set out in the Refund and Returns Policy.

Changes to This Policy

OPtide may update this policy at any time. Changes are posted on this page together with the new revision date.

Contact

Questions about delivery can be sent to:

Email: hello@op-tide.com
WhatsApp: +62 821 6313 189